Question 1

Data controller

Accepted Answer

Brookfield Underwriting AB, org.nr 556799-5351, Postal address: Box 5775, SE-114 87 Stockholm (Brookfield) is the data controller for the processing of your personal data.

Question 2

How we use your personal data

Accepted Answer

Offer, purchase and renewal of insurance contracts: Brookfield processes personal data in connection with offers or purchases of insurance, or when renewing the insurance contract. This is because the processing of the personal data is required to be able to enter into and fulfill the agreement on insurance with you (contractual obligation).

Question 3

Customer administration

Accepted Answer

Brookfield processes your personal data to manage our relationship with you. All our customers are registered in an electronic customer register. We communicate with you regarding changes in insured property, changes to terms and conditions, changes to our electronic services and to provide other important information. We process personal data when invoicing and performing the agreement we have entered into with you. This is because the processing of the personal data is required to fulfil the contract with you (contractual obligation).

Question 4

Requested for insurance

Accepted Answer

when we receive requests from you, we process your data for the purpose of responding to your request, such as questions about our insurance policies, whether the request comes by phone, email or other means. For example, in this instance, we store information about you before you enter into an agreement with us in order for us to be able to administer you as a potential customer regardless of whether the request comes by phone, email or other means (legitimate interest).

Question 5

Customer satisfaction

Accepted Answer

we process personal data for the purpose of conducting customer surveys and for analyses of the responses we received, e.g. when we ask if you are satisfied after talking to us, or after a claims settlement. We process your personal data in order to improve quality and for internal training purposes (legitimate interest).

Question 6

Statistics and development of service

Accepted Answer

Brookfield processes personal data when we perform analyses and reports, e.g. to analyze claims statistics and identify possible improvement of existing insurance policies. In this instance, we process the personal data in order to carry out customer analyses in order to achieve increased customer satisfaction and identify the need for new and existing insurance (legitimate interest).

Question 7

Comply with legal obligations

Accepted Answer

we process personal data when necessary to comply with applicable laws and regulations applicable to our business as an insurance distributor. For example, we are obliged to keep a record of customer complaints, we are obliged to record claims that have occurred and we are obliged to take action against terrorist financing.

Question 8

What personal data we collect

Accepted Answer

What personal data we collect depends on what insurance you have with us or which you have applied for.

The personal data collected may include, among others:

General identification and contact details: name, e-mail address, telephone number, address, gender, date of birth, education and employment, and the relationship with the policyholder, insured or injured party.

Other identification numbers assigned by authorities: personal identity numbers and vehicle registration numbers.

Financial and account details: bank, account number and invoice address.

Information required for insurance or requests for insurance, such as: adresses and identification details of insured property, claims history, ownership relationship as well as details of other insurance policies that you have.

Question 9

Changes to Brookfield's data protection policy

Accepted Answer

We regularly review this information and change depending on changes in operations or in legislation and government regulations. Updates are published on our website.

Question 10

Cookies

Accepted Answer

We use cookies on our websites. Please refer ot our cookies policy which explains what cookies are and how we use them.

Question 11

Sources from which we receive personal data

Accepted Answer

We mainly collect personal data that you have provided to us, your insurance intermediary or a partner (company or private person) who has introduced you to us. In connection with the purchase of insurance, adjustment or renewal of insurance, it may be relevant to obtain information from, among other things, public institutions and registers.

Question 12

Who we may disclose your personal data to

Accepted Answer

Brookfield treats its customer data with confidentiality. When we perform services and fulfill contractual obligations, we sometimes have to disclose information about you. We may transfer to, or share your personal data with, selected third parties as set out below.

Insurers for whom we act on behalf of (including their insurance intermediaries): personal data will be disclosed to third parties when needed to enter into, administer and perform insurance contracts. In these cases, the other companies are independently data controllers.

Other insurers: we share personal data with other insurance companies such as other direct insurers for travel protection. In these cases, an insurer that receives personal data is responsible for its processing of your personal data for the purpose of their contractual obligations.

Insurance intermediaries: we share personal data so that the insurance intermediary can check our calculation of the insurance intermediary&#8217;s commission. The insurance intermediary is responsible for its own processing of your personal data for this purpose.

Claims service company: we share personal data with the claims service company that is hired to settle insurance claims. In these cases, the claims service company is responsible for its processing of your personal data for the purpose of their services.

Other authorities: where authorities have legal rights to retrieve information about you or in cases where we ourselves have the right or obligation to provide information, we disclose your personal data without your consent.

Question 13

Use of data processors

Accepted Answer

We enter into personal data processing agreements with all companies that process personal data on our behalf. Our data processors cannot process your personal data in any other way than what is agreed with us, and as described in this Privacy Policy. We use personal data processors, among other things, as providers of financial services.

Question 14

Where your personal data is processed

Accepted Answer

Brookfield processes person data mainly within the EU/EEA/UK. To the extent that personal data is transferred to, and processed in, a country outside the EU/EEA/UK, we take all reasonable legal, organisational and technical measures to ensure that your data is handled securely and with a level of protection comparable to, and at the same level as, the protection offered within the EU/EEA/UK.

Question 15

Storage and erasing of personal data

Accepted Answer

We store your personal data for as long as it is necessary to fulfil the purpose which we save it for or the time required by any applicable law, such as applicable limitation periods and the Accounting Act. See examples of different situations below.

Requests for insurance: if you have had contact with us, received information or applied for insurance, your personal data will be kept for 3 years if no insurance has been taken out.

Existing customer: when we have entered into an agreement with you and you have insurance with us, we save the data necessary to fulfill the agreement.

Upon termination of the customer relationship: if the agreement with us has ended, we need to save personal data as long as legal claims can be asserted and then for at least eleven years with respect to statute of limitations.

Question 16

Rights and your access to your data

Accepted Answer

Below we describe your rights, how they apply and when you can use them.

Right of access and rectification: you have the right to request confirmation of whether we process your personal data and a copy of the personal data that is being processed. When you believe that the personal data we hold about you is not correct or incomplete, you have the right to request that these be corrected or updated.

Right to erasure: you have the right to request that your personal data be deleted if the data is no longer necessary for the purpose for which it is collected or if the processing of the personal data is not carried out in accordance with the applicable law. There may be legal obligations that prevent Brookfield from immediately deleting certain data. In this case, we will block the personal data that we are obliged to save so that it cannot be used for any other purpose.

Right of limitation: you have the right to have the processing of your personal data limited if
– you consider that the personal data we process about you is not correct while we investigate whether the information is correct,
– the processing of the personal data is illegal but you object to the deletion of your personal data and instead request that a restriction on its use take place,
– you have objected to the processing of your personal data, then you can request that our processing be restricted while we investigate whether we have the right to continue with our processing.

Right of objection: you have the right to object to such processing of your personal data that we carry out on the legal basis of legitimate interest. We have the right to continue our processing of your personal data, despite your objection, if we can show that there are legitimate reasons that outweigh your interest in the processing not taking place. You have an unconditional right to object to the processing of your personal data in direct marketing.

Question 17

Complaint

Accepted Answer

If you have a complaint about our personal data processing, you can contact our Data Protection Officer who will investigate the matter by emailing dataskydd@brookfield.se. You also have the possibility to lodge a complaint with the Swedish Privacy Protection Authority (www.imy.se).

Question 18

Data protection officer

Accepted Answer

Brookfield has a data protection officer who helps ensure that personal data is processed in accordance with this data protection policy. If you have questions about how we use your personal data or comments regarding our processing of personal data, you can contact the Data Protection Officer at dataskydd@brookfield.se

Question 19

Changes to Brookfield's data protection policy

Accepted Answer

We regularly review this information and change depending on changes in operations or in legislation and government regulations. Updates are published on our website.

Privacy Policy

Contact Details

Brookfield Home Insurance